We at RPS Estate & Letting Agents are committed to respecting your online privacy and recognise your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us.
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an e-mail address or other contact information, whether at work or at home. In general, you can visit our web pages without telling us who you are or revealing any Personal Information about yourself.
Some of our web pages utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
You may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you will need to re-enter your original user ID and password to gain access to certain parts of the web site.
To protect your privacy, we have adopted the following principles:
Where RPS Estate & Letting Agents collects Personal Information on the web, we intend to post a purpose statement that explains why Personal Information will be collected and whether we plan to share such Personal Information outside of RPS Estate & Letting Agents or those working on our behalf. RPS Estate & Letting Agents does not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required.
You may choose whether or not to provide Personal Information to RPS Estate & Letting Agents. The notice we intend to provide where we collect Personal Information on the web should help you to make this choice.
If you chose to have a relationship with RPS Estate & Letting Agents, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.
Wherever your Personal Information may be held within RPS Estate & Letting Agents or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure.
We are committed to protecting your right to privacy. RPS Estate & Letting Agents respects your privacy and we will use our best efforts to ensure that the information you provide to us remains private. Information provided will only be stored on computers based in the UK.
For control of our business, our website logs IP addresses, which is the automatic number assigned to your computer when you surf the web. The IP address allows us to anonymously track visitors’ usage on our website. Your IP address is not connected to any personally identifiable or on-line contact information like a name and address, so you remain anonymous at all times.
WHAT ARE COOKIES?
i. Cookies are small files placed on your computer or device by our site when you visit certain parts of it and/or when you use certain features of our site. They are created when you open our website.
ii. Our website sends information to the browser you use, which then creates a text file.
iii. These cookies are then stored as small files on your device for various periods of time.
iv. Every time you come back to the website, the browser retrieves and sends cookies to the server, which helps to improve your experience of the website by remembering settings, so you don’t have to re-enter them every time you visit
v. Remembering your last properties and searches, helps you keep on top of new listings
vi. Measuring use of the website so that we can see where we can improve.
vii. You can manage and/or delete these small files from your device, but please be aware that this will limit the functionality we then can offer to you.
viii. To learn more about cookies and how to manage or remove them, please visit aboutcookies.org.
INFORMATION ABOUT US
i. Our site is owned and operated by Rowe Property Management Services Ltd
ii. Our VAT number is 930548428
iii. Contact Mark Rowe if you have any queries on any data protection issue, either by email to firstname.lastname@example.org, or by telephone on 02392 550555, or by post at 181 High Street, Lee on the Solent, Hampshire, PO13 9BX
iv. We are a member of The Property Ombudsman (TPOS).
i. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and always respected.
Strictly Necessary Cookies
A cookie falls into this category if it is essential to the operation of our site, supporting functions such as logging in, your shopping basket, and payment transactions.
It is important for us to understand how you use our site, for example, how efficiently you can navigate around it, and what features you use. Analytics cookies enable us to gather this information, helping us to improve our site and your experience of it.
Functionality cookies enable us to provide additional functions to you on our site such as personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.
It is important for us to know when and how often you visit our site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics cookies, this information helps us to better understand you and, in turn, to make our site more relevant to your interests. Some information gathered by targeting cookies may also be shared with third parties.
Third Party Cookies
Third party cookies are not placed by us; instead, they are placed by third parties that provide services to us and/or to you. Third party cookies may be used by advertising services to serve up tailored advertising to you on our site, or by third parties providing analytics services to us (these cookies will work in the same way as analytics cookies described above).
Any of the above types of cookie may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our site.
Any of the above types of cookie may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our site until you close your browser. Session cookies are deleted when you close your browser.
WHAT COOKIES DOES OUR SITE USE?
Content: randomly generated number
Used for: identifying unique visitors
Expires: 2 years
Name: _utmb and _utmc
Content: randomly generated number
Used for: identifying the current session
Expires: 30 minutes
Typical content: randomly generated number + info on how the site was reached
Used for: tracking how visitors came to our website
Expires: 6 months
i. Our site uses analytics services provided by Google.
ii. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our website is used. This, in turn, enables us to improve our website and the services offered through it.
iii. You do not have to allow us to use these cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our website, it does enable us to continually improve our website, making it a better and more useful experience for you.
iv. The analytics service(s) used by our website use(s) analytics cookies to gather the required information.
v. If you wish for your visit to our site to NOT be tracked – thus removing the Analytics cookies – please disable them in your web browser.
The analytics service(s) we use are:
CONSENT AND CONTROL
i. Before cookies are placed on your computer or device, you will be asked for your consent to set those cookies. By giving your consent you are enabling us to provide the best possible experience and service to you. You may refuse consent unless those cookies are strictly necessary; however certain features of our website may not function fully, or as intended.
ii. In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser.
iii. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed.
iv. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
v. The links below provide instructions on how to control cookies in all mainstream browsers:
• Google chrome: https://support.google.com/chrome/answer/95647?hl=en-gb
• Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
• Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (There are no specific instructions at this time, but Microsoft support will be able to assist)
• Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
• Safari (iOS): https://support.apple.com/en-gb/HT201265
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
• Android:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)